Guest feedback system for hotels
Do you know which team member your guests love?
Guests scan a QR code and rate a team member in 30 seconds. You see great service, and you solve complaints while the guest is still in their room.
- No app to download
- About 30 seconds
- Privacy consent (KVKK) built in
BAR
How was today's service?
Rate the bar team member who helped you.
Scan the code, tell us in 30 seconds
The problem
Three things are blind spots in most hotels today
Complaints arrive late
Guests write about their dissatisfaction online after they leave. By then it is too late to fix it.
Great staff stay invisible
Who delivers great service, which team stands out? Most managers know it by feel, not by data.
Asking for feedback is a hassle
Nobody fills in long surveys. A short flow focused on the team member is far easier.
How it works
30 seconds, no app
The guest scans
They scan the QR code on a stand at the table, front desk or room.
The guest tells you
They pick the team member and mark their satisfaction and what stood out. If something is wrong, they write it.
You see it
The feedback lands in your dashboard instantly. A complaint alerts the manager.
Features
Listen to guests, see your team, catch problems early
Complaints go straight to the manager
A case opens and the manager is notified. Status moves from New to In progress to Resolved.
Team member ranking
How many positive, neutral and negative feedbacks each team member received, in one list.
Employee and department of the month
Finds the top-scoring team member and department and prepares a shareable recognition card.
Location-based QR codes
Separate QR codes for rooms, front desk, bar, lobby, departments and team members. You measure which spot gets scanned most.
Measurement funnel
See scan, completion and review-link rates step by step.
Privacy-ready flow
Consent checkbox, privacy notice, retention period and personal data deletion.
Sample screen data.
QR stands
Stands that catch the eye and invite a scan
Six ready designs, in Turkish and English. Different headlines and colors for rooms, front desk, bar and lobby. Works for both praise and complaints.
Pilot offer
Free 30-60 day pilot
We start small and review the results together.
- We start with one department, for example the front office.
- We handle the setup and the printed QR stands.
- Success criteria are written up front: 10% of guests complete the flow and at least 5 cases reach management each month.
- We review it together at the end. If you are happy, you continue.
Packages
A monthly package sized to your hotel
The pilot is free. At the end we prepare a quote for your hotel; the price depends on the number of rooms and QR points.
Boutique hotel
Up to about 50 rooms. QR stands at a few points and one manager dashboard.
Get a quote
Standard hotel
About 50-150 rooms. All departments, room-based QR and employee of the month reports.
Get a quote
Large hotel
Over 150 rooms. Many stands and teams, detailed measurement and on-site setup.
Get a quote
All packages include: QR stands, management dashboard, team member ranking, measurement funnel and privacy flow.
FAQ
Your questions
Will my staff feel uneasy about this?
We start with recognition. Negative entries go through manager review, and a single entry should never be used against a team member. We recommend explaining to your staff up front what the system measures.
Does it follow Google and Tripadvisor rules?
Every guest, satisfied or not, is offered the same review links; nobody is filtered. We do not offer discounts, treats or prize draws in exchange for reviews. The reward goes to the team member, not the guest.
What do you do about data privacy (KVKK)?
Name, room number and phone are collected only with consent. The retention period is configurable and personal data can be deleted. We recommend finalizing the privacy notice with your hotel's legal adviser.
Will guests bother with it?
No app, no sign-up, about 30 seconds. That is why the calls to action on the stands are short and simple.
How much does it cost?
The pilot is free. Afterwards we offer a monthly package based on hotel size; the amount is settled at the end of the pilot.
Does it work with our current systems?
For now it works standalone. Property management system (PMS) integration is planned.
Application
Let's start a pilot at your hotel
Fill in the form and your email app opens with a ready application message.